Localist Register now offers self-service refunds right from the events calendar platform.
Attendees can independently request a refund directly from their confirmation email, which was previously only possible by contacting the administrative team.
Simplified Refund Requests: Attendees can now independently request refunds directly from their ticket emails. They’ll also receive confirmation emails once a refund request is approved, allowing for a more direct and hassle-free refund process.
Real-Time Notifications and Dashboards: Event organizers will receive instant notification of refund requests, enabling them to quickly approve or deny the requests through their ticketing dashboards.
Automated Processing: Refunds are processed automatically once approved, ensuring a quick and smooth experience.
Platforms using TouchNet, Stripe, and Authorize.net to process payments for their events will be supported, and refunds will include the ticket cost minus the payment processing fee.
Self-Service Refunds significantly enhances the efficiency of managing your events’ tickets and offers a straightforward, user-friendly process for refund requests for your attendees. We’re excited for you to give the new flow a try and, as always, appreciate any feedback as we work to continually improve Localist for you!
Attendees will be able to request a refund for their specific ticket in their ticket email.
An updated order confirmation page allows both purchasers and attendees to request a refund.
Whoever purchased the tickets will be able to select which tickets they’d like a refund for.
The status of refund requests will show per ticket.
Event organizers will receive email notification when refunds have been requested.
Event organizers can quickly approve refund requests on the Confirmed Tickets dashboard.
Once a refund is approved, attendees and purchasers will be notified.