February 29, 2024

Register Receipts

As we continue to improve the Register experience for both event organizers and attendees, a common theme emerged: the need for more transparent and detailed information regarding tickets and ticket orders. Having clear receipts is important for everyone, especially those buying and expensing their tickets, so we’re excited to announce a few new updates to Register:

• Itemized Fees: Any associated fees now have their own line items on both the order confirmation page and email. Whether it’s ticket fees or payment processing fees, attendees will know exactly what they’re paying for.
• Refund Amounts: Understanding how much has been refunded is crucial, so we’ve added a new line item for any approved refunds in both the order confirmation page and email. 

The order confirmation page displays any associated fees and refunds on separate lines now.

Emailed refund notifications will show which tickets were refunded on a separate line underneath.

Clearer Event Copies

Copying events now adds “Copy of” to the beginning of the event name to make it clearer which events are copies and which are originals.

January 24, 2024

Self-Service Refunds

We are committed to enhancing the Register experience and are thrilled to introduce Self-Service Refunds in Localist, making the refund process easier and more convenient for both event attendees and organizers:

Simplified Refund Requests: Attendees can now independently request refunds directly from their ticket emails. They’ll also receive confirmation emails once a refund request is approved, allowing for a more direct and hassle-free refund process.

Real-Time Notifications and Dashboards: Event organizers will receive instant notification of refund requests, enabling them to quickly approve or deny the requests through their ticketing dashboards. 

Automated Processing: Refunds are processed automatically once approved, ensuring a quick and smooth experience.

Platforms using TouchNet, Stripe, and Authorize.net to process payments for their events will be supported. 

Self-Service Refunds significantly enhances the efficiency of managing your events’ tickets and offers a straightforward, user-friendly process for refund requests for your attendees. We’re excited for you to give the new flow a try and, as always, appreciate any feedback as we work to continually improve Localist for you!

Want to know more? Check out the full Self Service Refunds help article for an even closer look!

Reintroducing the Source Field

We have brought the Source field back to the Event form. Now, you’ll be able to see who the owner is and who submitted the event. If the event came from a feed, you’ll also be able to see when it was last imported.