April 21, 2026
New Features
File Upload Custom Questions
Admins can now create a "File Upload" custom question type, allowing reservers to submit documents like Certificates of Insurance, floor plans, or other supporting files as part of the reservation request. Admins configure which file categories to accept:
- Images (PNG, JPG, GIF, WEBP)
- Documents (PDF, DOCX, DOC, PPTX, PPT, TXT)
- Both
and whether the upload is required or optional. Reservers upload files via a drag-and-drop interface with a 10 MB size limit.
After submission, uploaded files are accessible throughout the reservation lifecycle:
- Admins can download, replace, or delete uploaded files from the reservation review page
- Reservers can manage their own uploaded files from My Reservations
When a custom question is deleted, the question no longer appears on new reservation forms, but historical answers and uploaded files on past reservations are preserved and remain accessible.
Reservers and Admin can upload files during the request process or while reviewing the reservation after the fact.
Reservers and Admins can download the uploaded file from the reservation.
Reservation Rejection Reasons
Event Coordinators can now provide a rejection reason when rejecting a reservation or an entire reservation group. After clicking Reject, a modal prompts the coordinator to optionally enter a reason. The rejection reason is included in the email notification sent to the reserver.
Reply-To Email for Transactional Emails
Platform Admins can now set a reply-to email address from a new Email Settings section in Platform Settings. When configured, all transactional emails sent by Room Reservations will use this address as the reply-to, so that responses from recipients go to the appropriate team rather than a system no-reply address.
The reply to email setting can be found in Rooms Admin > Platform Settings > Email Settings.
Default Map View Configuration
Platform Admins can now configure the default map view for their reservation experience. From Platform Settings, admins can pan and zoom an interactive map, then save their preferred center point and zoom level. Reservers will see this as the initial map view when searching for spaces.
The default map view setting can be found in Rooms Admin > Platform Settings > Default Map View.
Building and Space Location Picker
Spaces have their own locations separate from buildings now. Admins can now set building and space locations using a visual map picker instead of manually entering latitude and longitude coordinates. The map picker supports drag-to-place positioning and syncs with the existing address autocomplete for buildings. New spaces default to their parent building's location.
Entering an address will automatically place the pin on the map and fill out the latitude and longitude. Latitude and longitude may also be manually entered in the text fields or by clicking on the map.
Usability Updates
- The Admin Create Reservation wizard now displays per-line availability conflict errors on the Review & Submit step. If another reservation was made while the admin was building the request, conflicting rows are highlighted with inline error messages and options to remove or edit the affected reservation.
- The User Group reservation policy "Enforce Building Hours" has been updated to "Enforce Building & Space Hours" and now enforces space-specific hours when set, falling back to building hours otherwise.
- The Admin Reservations page now uses a status dropdown filter instead of status tabs
- Building names are now more prominently displayed on space search result cards, making it easier for reservers to distinguish spaces across buildings.