The Concept3D Compass on help.concept3d.com is designed to help you find answers faster, without needing to search through multiple help articles or submit a support ticket. Available directly on our Help Center, Compass can answer common questions, guide you to relevant documentation, and point you in the right direction any time of day.
Whether you’re new to Concept3D or a seasoned user looking for a quick refresher, Compass is your first stop for fast, self-serve support.
How to Access the Chatbot
Getting started is quick and easy:
- Navigate to help.concept3d.com.
Look for the chat icon in the bottom-right corner of the page.
- Click the icon to open the chat window.
You can start a new conversation, or return to one you were having previously.
How to Use the Chatbot
Once the chat window is open, you can begin asking questions right away.
- Type your question into the message field using natural language.
- Example: “How do I update a map?” or “How can I create a ticket in Localist Register?”
- Press Enter (or click the send icon) to submit your question.
- Review the chatbot’s response.
- The chatbot may provide a direct answer, link you to a relevant help article, or suggest next steps.
- If needed, ask a follow-up question to get more detail or clarification.
What It Can Help With
The Compass is trained on Concept3D Help Center content and can assist with:
- Navigating Concept3D features and tools
- Finding relevant help articles quickly
- Answering common “how-to” questions
- Providing links to deeper documentation
If your question requires hands-on troubleshooting or account-specific help, the chatbot may recommend contacting the Concept3D Support team. Just simply ask to speak to a real person and your request will be forwarded to Support for follow up.
When to Contact Support
While the chat is a powerful resource, there are times when human support is the best next step. You should contact Support if:
- Your issue is account-specific or sensitive
- You’re experiencing a bug or system error
- The chatbot is unable to fully resolve your question
In these cases, follow the prompts provided by the chatbot or submit a support request through the Help Center.
Tips for Success
- Be specific: Clear, detailed questions lead to better answers.
- Use follow-ups: If the first response isn’t quite right, refine your question instead of starting over.
- Check linked articles: The chatbot often points to helpful documentation with step-by-step instructions.
- Start with the chatbot: It’s the fastest way to get help and may save you time waiting for a response.
The Concept3D Compass is here to make getting help easier and faster—think of it as your always-on Concept3D guide.