To streamline issue reporting and ensure our team has the context needed to act quickly, please use our Accessibility Issue Reporting Template when submitting bulk issues.
This template ensures consistent, structured feedback and helps our product and development team diagnose and prioritize problems effectively.
Send reports to: support@concept3d.com
Make sure to attach your document and label your subject line clearly (e.g., Accessibility Issue Report - Campus Map - May 2025).
What to Include:
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Page URL & Date of Testing
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Your Contact Info (in case clarification is needed)
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Device, OS, and Browser Info
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Assistive Technology Used (e.g., JAWS, VoiceOver)
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Testing Tools Used (e.g., axe, WAVE)
Describe the Issue:
For each finding, share:
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Where it happens (e.g., “Homepage search bar”)
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Severity (Critical, High, Moderate, Low, or Enhancement)
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Category (e.g., Screen Reader, Keyboard Navigation)
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What went wrong and what should happen instead
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Optionally include screenshots or code snippets (screenshots strongly recommended)
Why This Matters:
Your detailed reports help us:
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Fix issues faster
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Prioritize by user impact and WCAG compliance level
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Ensure our products remain accessible for all users