How can we help?

Overview

We want reporting accessibility issues to be as easy and stress‑free as possible 💛. 

Clear, well‑structured reports help our team understand what’s happening, reproduce the issue, and take action quickly.

Whether you’ve found one quick issue or are submitting multiple findings at once, this guide walks you through the best way to share what you’re seeing so we can help.

Reporting a Single Accessibility Issue

If you’ve noticed just one issue, no need to fill out a full template—thank you for speaking up!

Simply send us an email with the details listed below.

Send to: support@concept3d.com
Subject line example: Accessibility Issue – Campus Map – Button Not Focusable

What to Include

Please share as much of the following as you can:

• Page URL where the issue occurs
• Brief description of what went wrong and what you expected to happen instead
• Device, operating system, and browser
• Assistive technology used, if any (e.g., VoiceOver, JAWS)
• Screenshot or short video, if possible (strongly encouraged)

That’s it! We’ll follow up if we need clarification.

Reporting Multiple (Bulk) Accessibility Issues

If you’re reporting several issues at once, please use our Accessibility Issue Reporting Template. This helps keep feedback consistent and ensures nothing gets lost.

Send reports to: support@concept3d.com
Subject line example: Accessibility Issue Report – Campus Map – May 2025

Be sure to attach your completed document to the email.

What to Include in the Template

General Information:

• Page URL(s) & date of testing
• Your contact information (in case we have questions)
• Device, OS, and browser details
• Assistive technology used (e.g., JAWS, VoiceOver)
• Testing tools used (e.g., axe, WAVE)

Issue Description:

• Where it happens (e.g., “Homepage search bar”)
• Severity (Critical, High, Moderate, Low, or Enhancement)
• Category (e.g., Screen Reader, Keyboard Navigation)
• What went wrong and what should happen instead
• Screenshots or code snippets (screenshots are strongly recommended)

Why This Matters

Your reports make a real difference. Detailed accessibility feedback helps us:

• Fix issues faster
• Prioritize work based on user impact and WCAG compliance
• Ensure our products are usable and welcoming for everyone

Tips for Success

• Don’t worry about being “too technical”—plain language is perfectly fine.
• If you’re unsure about severity or category, take your best guess. We’ll review it.
• Screenshots (or short screen recordings) often answer questions before we even ask them.

Thank you for helping us build more accessible experiences for all users!