How Concept3D Handles Web Accessibility Testing

At Concept3D, we are committed to ensuring our platforms are accessible to all users, including individuals with disabilities. To achieve this, we follow best practices in accessibility testing and align with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standards, with an eye toward emerging WCAG 2.2.

Our Approach to Accessibility Testing

Our accessibility testing process includes a combination of:

• Manual Testing using assistive technologies.
• Automated Testing with trusted tools like Deque Axe.
• External Audits conducted by partners such as Level Access, Deque and UsableNet.
• Customer Feedback to continually improve accessibility features and address unique use cases.

What We Test For

Our accessibility testing focuses on key usability areas, including:

• Screen reader navigation and interaction.
• Keyboard-only navigation.
• Sufficient color contrast and text readability.
• Logical heading structures and page landmarks.
• Proper labeling of interactive elements.

Supported Screen Reader and Browser Combinations

We test and support the following screen reader and browser combinations to ensure a seamless user experience:

Best Experience

For the best experience we suggest using VoiceOver on iOS for mobile usage and VoiceOver on Safari/Mac or NVDA on Chrome/Windows for desktop usage. 

Why We Don’t Test Every Screen Reader and Browser Combination

The web accessibility landscape includes a wide range of assistive technologies, browsers, and operating systems. While we strive to make our platforms as broadly accessible as possible, it is not practical or required by standards to test every possible combination.

Standards-Based Approach

Concept3D aligns with the Web Content Accessibility Guidelines (WCAG) 2.1 AA, which define success criteria based on the functional accessibility of content rather than specific tools or devices. These guidelines focus on what must be true for users with disabilities to access digital content—not how they access it. This means if a site meets the WCAG criteria, it should be operable by users across a range of assistive technologies.

Best Practice Coverage

We test with the most commonly used combinations—such as NVDA with Chrome, JAWS with Chrome, and VoiceOver with Safari—based on usage data and industry norms. This allows us to prioritize real-world coverage while maintaining compliance.

Continuous Monitoring and Responsiveness

We monitor evolving standards and usage trends and periodically update our testing approach. While we cannot guarantee support for every assistive technology configuration, we welcome feedback to help us identify broader patterns or areas of improvement.

Commitment to Continuous Improvement

We are continuously working to improve our platform's accessibility in response to evolving standards and user feedback. Our goal is to make Concept3D’s products intuitive and usable for everyone.

If you have specific feedback or experience accessibility barriers, please reach out to our support team at support@concept3d.com.