How do I Upgrade From The Freemium Service?
Contact us via support@concept3d.com and we will get you in touch with someone right away!
What happens if my email isn't verifying
Check your spam folder, if it is not there contact us at support@concept3d.com.
What Tour Stop Description Limit?
The character limit is 61.
Can The Recommended Videos in Youtube Be Turned Off?
Youtube has disabled the ability to turn off that feature. Please switch your video provider to VIMEO if you want this feature toggled off.
What is the difference between Map Tours and 360º Tour?
360° Tours are VR enabled with advanced customization including audio, call-to-actions, stop details, additional images, and branding options. Map Tours are unlimited within our interactive map and are location-based.
Map Tour
Descriptions
Additional Media
Audio
Panoramas
Static Images
Forms360º Videos (There is a workaround if you add a 360 video into Youtube or Vimeo )Hot SpotsVR ModeEmbedding Share URL
Videos- linked out to Youtube or Vimeo
Embedding Share URL
Numbered Stops
360º Tour
Descriptions
Additional Media
Audio
Panoramas
Static Images
Forms
Hot Spots
360º Video
VR Mode
Embedding Share URL
Videos - Linked out to YouTube or Vimeo
Numbered Stops
What is the difference between 360º Tour and Tour Builder
360º tour is the front-facing version of the tour that an end-user will see.
Tour Builder is the backend content management system(CMS) that helps organize and upload all the information for the front-facing tour.
Can I upload my map renderings to my Tour Builder?
Ask your Client Success Manager and they can get that all set up for you, if you do not know who that is email support@concept3d.com.
You have to have a map and be a current client to upload renderings to your 360º tour.
What is the difference between Default Zoom Level in the General tab and Tour Stops tab?
The default zoom level in the "Tour Settings" tab will set the zoom level for the whole tour.
The default map zoom for a tour stop will override the tours' default zooms setting.
What happens if my email isn't verifying
Check your spam folder, and if it is not there, contact us at support@concept3d.com.