At Concept3D, we are committed to providing the highest level of support to ensure your success. Whether you need quick answers, in-depth technical help, or strategic guidance, our support offerings are designed to meet your needs.
Support Cases
For the quickest response on platform related issues or questions, you can submit a support case at any time to support@concept3d.com. Our support team is available Monday - Friday from 8 AM to 5 PM Mountain Time for email support. While our team strives for same day resolutions, you can expect a response as quick as possible.
Submit a Ticket: Our technical team will promptly review your request and work with you to resolve the issue.
Unlimited Support: Your subscription includes unlimited access to our technical support team.
We aim to resolve issues as quickly and effectively as possible.
Partner Success Manager
Every client has access to a dedicated Partner Success Manager (PSM). They are available Monday - Friday from 8 AM to 5 PM Mountain Time. You can expect a response within 1-3 business days.
Your PSM is your strategic partner, helping you:
Stay up to date on new features and functionality
Implement best practices for success
Achieve the best results with your subscription
Think of your PSM as your go-to resource for guidance, planning, and long-term strategy.
Robust Documentation
Our Help Center contains step-by-step guides, tutorials, and resources to help you get the most out of our platform. This is your first stop for:
Self-service troubleshooting
Product how-to guides
Best practices
If you can’t find what you need, our team is always here to help.
Office Hours
We offer live, open sessions with our Support team every Tuesday at 1 PM Eastern / 11 AM Mountain Time. These are a great way to:
Get quick answers from experts
Learn best practices
Hear directly from peers who are using the platform
Share and gain insights in a collaborative environment
Joining office hours is the perfect opportunity to connect with both our team and the broader client community.